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Last Updated: 12 August 2026
At leighora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and refund process. Please read this policy carefully before requesting a return.
1. 30-Day Return Policy We offer a 30-day return period from the date your order is delivered. To be eligible for a return, your item must:
Be returned within 30 days of delivery;
Be unused, unworn and in its original condition;
Include all original packaging, accessories and documentation where applicable;
Not be damaged due to misuse or improper handling.
We reserve the right to refuse returns that do not meet these conditions.
2. Your Legal Right to Cancel (EU & Danish Consumers) If you are purchasing as a consumer in Denmark or the European Union, you also have statutory rights under applicable EU Consumer Law (EU Consumer Rights Directive). You have the legal right to cancel your order within 14 days of receiving your goods without providing a reason. This legal right exists independently of our voluntary 30-day return policy and is not affected by it.
3. Non-Returnable Items For hygiene, safety or legal reasons, the following items cannot normally be returned unless they are faulty:
Personalised or custom-made products;
Sealed products that have been opened after delivery and are unsuitable for return for hygiene reasons;
Gift cards;
Downloadable digital products;
Perishable goods;
Any other items excluded under applicable law.
4. How to Request a Return To start a return, please contact our customer support team: Email: support@leighora.com
Please include:
Your order number;
Your full name;
A brief description of the reason for your return.
Our team will provide you with return instructions. Please do not send items back without contacting us first.
5. Return Shipping Costs If you are returning an item because:
You changed your mind, you are responsible for the return shipping costs unless otherwise stated.
The item is faulty, damaged, incorrect or not as described, we will cover the reasonable return shipping costs where required by applicable law.
6. Inspection of Returned Items Once your returned item has been received, it will be inspected. If your return is approved, your refund will be processed using your original payment method. If the returned item does not meet the eligibility requirements, we may decline the return or issue only a partial refund where permitted by law.
7. Refund Processing Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time before the funds appear in your account.
8. Damaged, Faulty or Incorrect Items Please inspect your order upon delivery. If you receive an item that is:
Damaged;
Defective;
Incorrect;
Missing parts;
please contact us as soon as possible at: support@leighora.com
We will investigate the issue and arrange an appropriate solution, which may include a replacement, repair or refund, in accordance with applicable consumer protection laws.
9. Exchanges We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.
10. Late or Missing Refunds If you have not received your refund after the expected processing time:
Check your bank account;
Contact your credit card provider;
Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at: support@leighora.com
11. Contact Us If you have any questions regarding this Refund & Returns Policy, please contact us: leighora 10 Rue de la Paix 75002 Paris France Email: support@leighora.com Phone: +33 1 89 20 45 12 Website: leighora.com
Your Statutory Rights Nothing in this Refund & Returns Policy limits or excludes any mandatory statutory rights you may have under applicable Danish or European Union consumer protection legislation.